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Faq

FAQ's

General Question

Find answers to common questions about our professional cleaning services. Learn about our offerings, pricing, scheduling, and more. Get the information you need to make your home or office sparkling clean with ease.

Yes, we use eco-friendly and non-toxic cleaning products to ensure the safety of your family, pets, and the environment.

You can book our services online through our website, by calling our customer service hotline, or by sending us an email with your requirements and preferred schedule.

We offer a range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, and more. Custom packages are available to suit your specific needs.

Our standard operating hours are Monday to Saturday, from 8:00 AM to 6:00 PM. We also offer after-hours and weekend services upon request.

Yes, we offer both one-time and recurring cleaning services. You can choose the frequency that best suits your needs, whether it?s weekly, bi-weekly, monthly, or just once.

We recommend booking at least 48 hours in advance to ensure availability, especially for weekend and holiday slots.

Our pricing varies based on the type of service, the size of the area to be cleaned, and the frequency of the service. You can request a free quote on our website or contact our customer service for a detailed estimate.

We accept various payment methods including credit/debit cards, bank transfers, and cash payments. Online payments can be made securely through our website.

Cancellations made within 24 hours of the scheduled service may incur a fee. Please refer to our cancellation policy for more details.

Yes, all our cleaners undergo thorough background checks and are fully insured to provide peace of mind and ensure the highest level of trust and safety.

No, you do not need to be home during the cleaning. However, if you prefer to be present, that's perfectly fine. Arrangements for access can be made during the booking process.

In the unlikely event of any damage, please notify us immediately. We are fully insured and will handle any claims promptly to ensure your satisfaction.

Yes, you can customize your cleaning plan by specifying particular areas or tasks you want to focus on. Just let us know your preferences when booking.

We value your feedback and encourage you to share your experience with us. You can provide feedback through our website, via email, or by calling our customer service hotline.

Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 24 hours, and we will re-clean the areas of concern at no additional cost.